The Nairobi Water Company is a water service provider charged with the provision of the water and sewerage services in Nairobi. Those services were previously offered by the Water and Sewage Department of the Nairobi City Council.

Nairobi Water Company’s formation arose from the enactment of the Water Act 2002, which created new institution to manage water resources in the country. Under the new Act, water service providers will be licensed by water service boards to retail water in their jurisdictions. Nairobi Water Company is one such water service provider, which has been appointed by the Athi Water Service Board to provide water and sewerage services to the residents of Nairobi and its environs.

The company is engaged purely in providing water and sewerage services to the residents of Nairobi.

The Nairobi Water Company is a subsidiary of the Nairobi City Council .The company however, has operational autonomy to enable its to run efficiently and without interference. The Company has an independent Board of 12 Directors constituting of professional individuals drawn from private sector organizations, professional bodies, the NGO sector and the City Council.

To enhance the Nairobi Water Company’s efficiency, the senior management team of the Company has been recruited competitively from the job market. Both Directors and senior management staff are bound by code of ethics that assures suppliers of due diligence in keeping with the Company’s goal of strengthening its corporate governance.

Since the Company is run on commercial principles, staff and management are integrated into a competitive and productive environment that is customer-focused and results-oriented. The Company is also ISO 9001 certified to ensure the consumers on the quality management systems adopted within the Company.

Currently, of the three million residents of Nairobi, only 50 per cent have direct access to piped water. The rest obtain water from kiosks, vendors and illegal connections. Of the existing customers, about 40 per cent receive water on the 24-hour basis.

The Nairobi Water Company is committed to ensuring that all stakeholders receive water regularly and efficiently and that the water reaching the customers is of highest quality. The Company aspires to be a role model among other water companies established across the Africa.