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Tariff guide

Under the powers granted under sections 73 (1) and 73 (4) of the Water Act 2002 Read more



Pay points

You can now pay at ease at any of the listed pay points Read more


Water/Sewer Application Instructions

For new applications  Read more

NCWSC in conjunction with Water and Sanitation for the Urban Poor (WSUP) have so far installed 15 Pre-Paid Water Dispensers in Kiambiu Informal Settlement while fo...

Board Chairperson Beryl Lilian Odinga led the Board of Directors on a familiarization tour of Ruiru Dam. The dam is one of the installations the Company operates i...

A Simplified Sewer System Project site at Mukuru Kwa Njenga informal settlement where the pilot project will be undertaken.  The Company in collaboration ...

The Company has rolled out a new Customer Management and Billing System, otherwise called Basis2. The Oracle based comprehensive, flexible, state -of –the-art in...

The Nairobi City Water & Sewerage Company Ltd is a wholly owned subsidiary of the County Government of Nairobi.The Company is a Water Service Provider licensed by Athi Water Services Board and ...

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Please check this page regularly for updates on emerging career opportunities. 

Regional offices

Regional Personnel in Charge

  • Regional Manager 0726848935
  • Customer Care Hotline 0717356578
Region zones
  • Zone 1 – Upperhill, CBD, Ngara
  • Zone 2 – South C and surrounding estates – Madaraka Akila 1,2 , entire Mugoya Estate
  • Zone 3 - Industrial Area (Enterprie rd upto Likoni Rd), Nairobi west, Balozi, plainsview, South B, Diamond Park
The Regional Offices are located at Enterprise Plaza 3rd floor, Addis Ababa Rd Off Enterprise Rd

Regional Personnel in Charge
  • Regional Manager 0726848953
  • Customer Care Hotline 0725120022
Region zones
  • Zone 1:Kayole
  • Zone 2:Komarock
  • Zone 3:Umoja
  • Zone 4:Industrial area
  • Zone 5:Embakasi
  • Zone 6:Donholm
The Regional Offices are located in Kayole, along Spine Rd

Regional Personnel in Charge
  • Regional Manager 0726848919
  • Customer Care Hotline 0712453283
The Regional Offices are located off Murang'a Road, in Pangani at Showbe Plaza

Regional Personnel in Charge
  • Regional Manager 0726848955
Region zones
  • Zone 1:Kangundo road
  • Zone 2:Babadogo/Dandora
  • Zone 3:Jogoo Road
  • Zone 4:Buruburu
  • Zone 5:Eastleigh
The Regional Offices are located off Juja Rd Eastleigh section 3

Regional Personnel in Charge
  • Regional Manager 0726848915
Region zones
  • Zone 1:Kilimani, Kileleshwa , Lavington,Hurlingham , Riverside,Ngong road
  • Zone 2:Kibera , Highrise, Ngumo, Woodley,Jamhuri, Golfcourse,Magiwa,Highview.
  • Zone 3:Karen ,Lang'ata
The offices are located off Joseph Kang'ethe Rd, Kinoo Rd in Woodley Estate

Regional Personnel in Charge
  • Regional Manager 0726848972
  • Customer Care Hotline 0704 493 094
Region zones
  • Zone 1:Parklands/Westlands
  • Zone 2:Spring Valley/Kangemi/Rhapta Rd/Gigiri/Kyuna/Loresho/Ruaka/Uthiru
  • Zone 3:Lavington/Kawangware/Dagoretti/Kinoo
The offices are located in off Waiyaki Way, along Chiromo lane




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The Company recently launched a siltation assessment project at Ruiriu dam in collaboration with Jomo Kenyatta University of Agriculture (JKUAT).


Brief on the informal Settlements

A large population of Nairobi’s residents live in informal set- tlements , that is about 60% in sub-standard living conditions,



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