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Tariff guide

Under the powers granted under sections 73 (1) and 73 (4) of the Water Act 2002 Read more



Pay points

You can now pay at ease at any of the listed pay points Read more


Water saving tips

Check regularly for unseen water leaks. To detect a potential leak ">Read more

The Company recently participated in the 20th edition of the  African Water Association (AfWA ) organized and  hosted by the National Water and Sewerage Corporat...

The Company embarked on the implementation of a new Customer Management and Billing System (Basis2) in April 2018. For effective ope-rationalization of the system...

The Company recently carried out crackdown on illegal water connections at Kiambiu informal settlement in Kamkunji Sub-County.  The exercise is aimed at bringing ...

• When coughing and sneezing cover mouth and nose with flexed elbow or tissue – dispose tissue away immediately and wash hands. 




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The Nairobi City Water & Sewerage Company Ltd is a wholly owned subsidiary of the County Government of Nairobi.The Company is a Water Service Provider licensed by Athi Water Services Board and ...

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Please check this page regularly for updates on emerging career opportunities. 

Regional offices

Regional Personnel in Charge

  • Regional Manager 0726848935
  • Customer Care Hotline 0717356578
  • Technical Coordinator 0700332313
  • Technical Officer Sewer 0700332314
  • Officer Water 0700332326
Region zones
  • Zone 1 – Upperhill, CBD, Ngara
  • Zone 2 – South C and surrounding estates – Madaraka Akila 1,2 , entire Mugoya Estate
  • Zone 3 - Industrial Area (Enterprie rd upto Likoni Rd), Nairobi west, Balozi, plainsview, South B, Diamond Park
The Regional Offices are located at Enterprise Plaza 3rd floor, Addis Ababa Rd Off Enterprise Rd

Regional Personnel in Charge
  • Regional Manager 0726848953
  • Customer Care Hotline 0725120022
  • Technical Coordinator 0700332265
  • Technical Officer Sewer 0700332273
  • Officer Water 0700332272
Region zones
  • Zone 1:Kayole
  • Zone 2:Komarock
  • Zone 3:Umoja
  • Zone 4:Industrial area
  • Zone 5:Embakasi
  • Zone 6:Donholm
The Regional Offices are located in Kayole, along Spine Rd

Regional Personnel in Charge
  • Regional Manager 0726848919
  • Customer Care Hotline 0712453283
  • Technical Coordinator 0700332293
  • Technical Officer Sewer 0700332305
  • Officer Water 0700332295
The Regional Offices are located off Murang'a Road, in Pangani at Showbe Plaza

Regional Personnel in Charge
  • Regional Manager 0726848955
  • Customer Care Hotline 0715212335
  • Technical Coordinator 0735880776
  • Technical Officer Sewer 0735880741
  • Officer Water 0735880919
Region zones
  • Zone 1:Kangundo road
  • Zone 2:Babadogo/Dandora
  • Zone 3:Jogoo Road
  • Zone 4:Buruburu
  • Zone 5:Eastleigh
The Regional Offices are located off Juja Rd Eastleigh section 3

Regional Personnel in Charge
  • Regional Manager 0726848915
  • Technical Coordinator 0700332328
  • Technical Officer Sewer 0700332346
Region zones
  • Zone 1:kilimani, Kileleswa , Lavington,Harlingham , Riverside,Ngong road
  • Zone 2:Kibera , Highrise,Ngumo Woodlay,Jamuhuri,Golfcourse,Magiwa,Highview.
  • Zone 3:karen ,Lanagata
The offices are located off Joseph Kang'ethe Rd, Kinoo Rd in Woodley Estate

Regional Personnel in Charge
  • Regional Manager 0726848972
  • Customer Care Hotline 0704 493 094
  • Technical Coordinator 0735880776
  • Technical Officer Sewer 0735880741
  • Officer Water 0735880919
Region zones
  • Zone 1:Parklands/Westlands
  • Zone 2:Spring Valley/Kangemi/Rhapta Rd/Gigiri/Kyuna/Loresho/Ruaka/Uthiru
  • Zone 3:Lavington/Kawangware/Dagoretti/Kinoo
The offices are located in off Waiyaki Way, along Chiromo lane




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A large population of Nairobi’s residents live in informal set- tlements , that is about 60% in sub-standard living conditions,



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