Nairobi City Water and Sewerage Company Ltd (NCWSC) was incorporated in December 2003 under the Companies Act cap 486. It is a wholly owned subsidiary of Nairobi City County.
It has its headquarters in Nairobi Kampala Road, Industrial Area and has its area of jurisdiction divided into six administrative regions, namely, Northern, Eastern, North Eastern, Central, Southern and Western which are further devolved into 25 zones. Recently a new region in charge of informal settlement was created.
The mandate of the Company is to provide clean water and sewerage services to the residents of Nairobi County, in a financially sustainable manner and within the Government regulations. The City has an estimated population of 3.8 million and projected to grow to 4.5 million by 2020. The 2002 Water Act brought about reforms in the Water Sector that were aimed at facilitating access to clean water and sewerage services to all Kenyans.
The Water Act 2002 was reviewed and the Water Act 2016 was enacted in its place. The Act has been implemented to align the water sector with the Constitution’s primary objective of devolution. The reforms saw the regional water boards created by Water Act 2002 transform into Water Works Development Agencies. The Agencies are tasked with overseeing the development, maintenance and management of National Public Waterworks. NCWSC falls in the jurisdiction of Athi Water Works Development Agencies. To enhance the Nairobi City Water and Sewerage Company’s efficiency, the senior management team of the Company has been recruited competitively from the job market.
Both Directors and senior management staff are bound by code of ethics that assures suppliers of due diligence in keeping with the Company’s goal of strengthening its corporate governance. Since the Company is run on commercial principles, staff and management are integrated into a competitive and productive environment that is customer-focused and results-oriented. The Company is also ISO 9001 certified to ensure the consumers on the quality management systems adopted within the Company.
Currently, of the three million residents of Nairobi, only 50 per cent have direct access to piped water. The rest obtain water from kiosks, vendors and illegal connections. Of the existing customers, about 40 per cent receive water on the 24-hour basis.
The Nairobi City Water and Sewerage Company is committed to ensuring that all stakeholders receive water regularly and efficiently and that the water reaching the customers is of highest quality. The Company aspires to be a role model among other water companies established across the Africa.