NCWSC in collaboration with Water & Sanitation for Urban Poor (WSUP) recently launched Kibera Zone Three Offices. The launch is part of a wider plan to improve service delivery to low income areas (LIAs).
Through the support of WSUP, the formulation of an ambitious strategy saw the birth of the informal settlements region in 2015. Service delivery to low income areas was divided into three zones, with the intention of setting up three localized offices to efficiently and conveniently serve customers within easy reach.
The zones are Eastern & Central Nai-robi whose office is in Mukuru; North Eastern & Northern Nairobi are served by the Kariobangi office and finally Zone three office in Kibera which covers Southern & Western Nairobi.
NCWSC was able to partner with WSUP, DFID, One Foundation for the establishment of the modern office block in Kibera. The establishment of this office and dedicated ISR team will go a long way in improving service delivery to the customers in the vastly populated LIAs of Kibera, Kawangware and Kangemi, among many others.
The event was graced by NCWSC Commercial Director Rachael Ng’ethe, ISR Manager Kagiri Gicheha, WSUP Country Di-rector Mugo Kariuki, Emily Goulborn - Head of partnerships, WSUP, Cathryn Higgs – Food Policy Manager, Co-op Fund One Foundation, CJ Antel-Smith – Director of Trading Co-op Fund One Foundation.